hello,

For those of you who haven't been on Zootopia recently, please take
the time to read this messages. I'm quoting this from the sub/gen and
the free/gen on the board because I hope you will join us.

Quote starts here

I don't need to tell you about the level of (non) service that we are
receiving from Fanfire, and that we have received for the past 3
years. You might have read every post in the other thread and you
know what's going on, but this is for those who haven't.

We have started a letter/email writing campaign to make Principle
Management aware of how bad the situation is, and there are signs
that the tide may change. To turn that "may" into a "will" we need
more people to report their stories to Principle Management, or to
simply copy and paste the letter we have prepared for this purpose.

Waiting three months to get something you have ordered is NOT normal.
Having to call the customer service to receive a gift you were
entitled to is NOT normal.
Receiving the wrong items in your package is NOT normal.

Let your voice be heard.

Whether you've had issues with them or not, if you want you can
support this campaign by writing NOW to Principle Management.

ADDRESS
email info@...
*AND* print and send the letter (if you can in a yellow envelope) to:
Principle Management
30/32 Sir John Rogerson's Quay
Dublin 2, 11111
Ireland

LETTER
Subject: Fanfire's inefficiency
Body:
Dear Principle Management,

With the deepest respect for U2 and yourselves, this letter is
written concerning the practices of Fanfire, the company that handles
your fanclub and official merchandise sales.

I am a member of U2.com and I would like to bring to your attention
some examples of what has been repeatedly happening for the past
three years: extended backorders, lost orders and fanclub
subscriptions not being processed are the most common problems. Many
members who are receiving merchandise find it damaged or receive the
wrong items in the package. When members call or e-mail Fanfire,
Fanfire does not follow up on the complaint for weeks, sometimes
months. There have even been cases of members being double charged
when their orders are reprocessed.

If a company is hired to do a job dealing with the consumer side of a
business, the basic service that is asked of them is to deliver what
they sell. It is my understanding that U2/Principle Management pays
Fanfire to handle this side of your business. The countless mistakes
Fanfire has made and continues to make must generate huge financial
costs to your bottom line due to the replacement of damaged or lost
merchandise, and reprocessing orders. Many U2 fans who frequent
U2.com are now afraid of doing business with Fanfire, be it either
buying merchandise or joining the fanclub, and this also constitutes
a loss of income.

As a U2 fan, I would be most grateful to you if you looked into this
matter and resolved it once and for all.

We love U2. Thank You.

Sincerely with best regards,

Member #_____________

[Name]
[City, State/Province, Country]

(remember to print your name and sign the "physical" letter)