This is an interesting way to deal with a situation...

Band takes United Airlines baggage handling to task on YouTube
United now working on resolution, may use YouTube video in customer service
training.

By Julie Johnsson | Tribune staff reporter
3:56 PM CDT, July 8, 2009

Canadian musician Dave Carroll could have sung the blues after United Airlines
workers at O'Hare smashed his guitar and the carrier refused to pick up the
$1,200 cost to repair it.

Instead, he turned the experience into a witty ditty, "United Breaks Guitars,"
and scored an instant hit on YouTube.com, his first in a 16-year career. The
video has been viewed more than 502,000 times since it was posted on Monday.

Revenge for this obscure musician and his band, it appears, was best served with
a smile and a country twang.

Read entire article at:
http://www.chicagotribune.com/business/chi-biz-united-breaks-guitars-video-ual-j\
uly8,0,4414385.story