This might be of interest. Whether it will help any where else, I don't
know.
This is a link to a a news article about a guitar that United Air lines
broke. The band put up a song on YouTube which apparently got a response
from UAL.
http://www.chicagotribune.com/business/chi-biz-united-breaks-guitars-video-u
al-july8,0,4414385.story
Garth